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Privacy Policy

I. Introduction and Contact Information

 

  • A. Purpose: State that this policy explains how Flex and Flow collects, uses, and protects client information.

  • B. Company Details:

    • Company Name: Flex and Flow

    • Owner/Contact: Hannah

    • Contact Email/Phone: (Space for you to fill in)

 

II. Information We Collect

 

This section details the identifiers you collect and the moment you collect them.

  • A. Information You Provide to Us (Direct Collection)

    • Data Collected:

      • Personal Identifiers: Client Name

      • Contact Information: Email Address, Phone Number

    • Method of Collection: This information is collected when you:

      • Book an appointment (online or over the phone).

      • Sign up for a newsletter or promotional emails.

      • Complete a contact or inquiry form on our website​

III. How We Use Your Information

 

This section now incorporates your communication and payment processing methods.

  • A. To Provide Services and Administration

    • To schedule, confirm, and remind you of your appointments (via email/phone).

    • To process payments securely through Wix Payments.

    • To maintain records of services provided.

  • B. For Communication

    • To send administrative information, such as updates to our terms and policies.

    • To respond to your inquiries and questions.

  • C. For Marketing & Promotions

    • To send you newsletters and promotional materials (only if you have provided consent/opted-in).

  • D. For Safety and Personalization

    • To assess your medical background and pre-existing conditions to ensure your assisted stretch session is safe, effective, and tailored to your needs.

 

IV. Collection of Sensitive Personal Information

 

Since you collect medical background information, you must treat it with special care.

  • A. Definition: We collect certain Sensitive Personal Information related to your medical background, past injuries, and current physical conditions.

  • B. Purpose: This information is collected strictly for your safety and to allow our certified stretch therapists to provide a safe and personalized service.

  • C. Handling: This data is stored securely and is only accessible by the necessary Flex and Flow personnel (i.e., your assigned stretch therapist).

 

V. Data Sharing (No Third Parties)

 

This clearly states your policy on data sharing, which is crucial for building client trust.

  • A. No Sharing Policy: Flex and Flow does not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

  • B. Exceptions: Your information may only be disclosed when required by law, to enforce our site policies, or to protect our or others' rights, property, or safety.

 

VI. Website Usage Data (Wix and Google Analytics)

 

This addresses the passive collection of data via your Wix website.

  • A. Usage Data Collection: When you visit our website, we automatically collect certain information, including your IP address, browser type, and time spent on pages.

  • B. Tools Used: We use Google Analytics to track website activity, analyze user engagement, and improve our website experience. This data is anonymized where possible.

  • C. Cookies: Our website, hosted by Wix, uses "cookies" to enhance your browsing experience, track marketing efforts, and analyze site performance. You can choose to disable cookies through your browser settings.

 

VII. Data Security and Your Rights

 

  • A. Data Security: We implement a variety of security measures (e.g., encryption) to maintain the safety of your personal and sensitive information, especially when stored and when processed through Wix Payments.

  • B. Your Rights: You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information (subject to legal exceptions).

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